In this Agreement, the following terms shall have the following meanings:
“hireaclassic.uk” means hireaclassic.uk 8 Fortune Drive, Cranleigh, Surrey, GU6 8DH.
“Us” means hireaclassic.uk.
“We” means hireaclassic.uk.
“Our” means hireaclassic.uk.
“Customer” means the main driver or named driver detailed in the booking process for the rental. Any person classed as a customer must meet the requirements in the ‘Driver Requirements’ section.
“You” means the customer.
“Your” means the customer.
“Booking” means the reservation of the vehicle for rental on a specific day and for a period of time by the customer from us.
“Booking process” means the completion of the online booking form by the customer or booking over the phone with a member of our staff.
“Rental” means the period of time that the customer is in possession and control of the vehicle. For clarity this starts from the vehicle orientation and ends when the return inspection sheet is signed.
“Vehicle” means the automobile that has been provided by us to the customer for the duration of their rental.
“Keys” means the ignition, door, boot and any other keys provided by us to the customer at the start of the rental.
“Surcharge” means a monetary charge that will be made by us to the customer after the rental should a situation requiring such a charge arise.
By completing the booking process you are agreeing to be bound by these terms and conditions.
It is the responsibility of the customer to read and understand these terms and conditions prior to the start of the rental.
It is the responsibility of the customer to ask any questions if they are unclear about any part of this agreement or the terms and conditions.
We reserve the right to cancel the booking at any time for any reason.
Only the customer (including any named driver) is permitted to drive or operate the vehicle.
You must agree and sign the vehicle inspection sheet at the start and end of your rental. See Inspection Sheet section for further details.
You must take care of the vehicle and all keys. Any lost keys will result in a £200 surcharge.
You must contact us immediately if you have locked the keys inside the vehicle. Do not attempt to force entry into the vehicle as doing so may result in a surcharge. We have spare keys and can assist with entry and will not levy a surcharge for this.
You must drive the vehicle in a way that is sympathetic to a historic car. This includes but is not limited to allowing extra time for braking, not revving the engine hard, allowing for higher steering ratios (having to turn the steering wheel more) when turning, no excessive idling.
You must drive in a responsible and safe manner at all times.
You must obey all traffic laws, rules and directions by a police officer.
You must wear your seatbelt.
You must avoid low objects that could cause damage, such as branches.
You must avoid high water levels such as flooded roads or fords.
You must lock the vehicle and fit any security device provided when the vehicle is not in use or unattended.
You must fit and secure the roof of any convertible or T-Top vehicle when the vehicle is unattended to protect against weather and intrusion.
You must refuel the vehicle with the correct fuel as detailed in this agreement. Any incorrect fueling will result in a surcharge.
You must obey all and any speed limits.
You must let us know of any fault with the vehicle as soon as it is identified and safe to do so. Any delayed notification may result in a surcharge due to damage to the vehicle.
You must park in a way and position that will present minimal risk to the vehicle.
You must tell us about any incurred fines during your rental that you are aware of. You will be liable for any fines incurred during your rental.
You must understand and refer to the vehicle information sheet.
You must follow all instructions about vehicle operation provided by us.
You must partake in a 30 minute vehicle orientation if you have not hired the vehicle before. Please see the ‘Vehicle Orientation’ section.
You must return the vehicle to the agreed meeting point, at the agreed time when your rental comes to an end, unless otherwise agreed.
You must remove all personal belongings from the vehicle upon completion of your rental.
You must agree that whilst the vehicle is maintained to a roadworthy standard, breakdowns are more likely to occur than on a modern vehicle. A breakdown will not result in automatic entitlement of a full refund. For clarity if a replacement vehicle or repair is supplied within 3 hours of the breakdown being reported, there will be no entitlement to a refund.
You must be contactable throughout the duration of the rental on the telephone number provided during the booking process.
You are responsible for all charges at all times, even if you have told somebody else that they are responsible for them.
You must not sell, rent or dispose of the vehicle or any of the parts or contents.
You must not provide anybody else legal rights over the vehicle.
You must not use the vehicle for any illegal purpose.
You must not use the vehicle for any rent or reward.
You must not use the vehicle for any racing, pacemaking, testing or teaching purposes. This includes private and public tracks or roadways.
You must not use the vehicle whilst under the influence of alcohol or drugs.
You must not take the vehicle outside of mainland UK (England, Wales and Scotland) without prior agreement.
You must not load the vehicle beyond the manufacturer's weight recommendations. Any loads regardless of weight must be properly secured.
You must not use the vehicle for any form of towing.
You must not let anybody perform maintenance on the vehicle without our permission. If we provide permission, you must retain any receipts for the work carried out.
You must not smoke or carry animals within the vehicle at any time. Any evidence of this activity will result in a surcharge.
We will ensure that the vehicle is maintained to a roadworthy and safe standard.
We will ensure the vehicle is suitable for renting at the start of your rental.
We will ensure the vehicle you have booked is available at the start of your rental to the best of our ability.
We will ensure the vehicle is clean and free of unnecessary items.
We will ensure the vehicle has an up to date MOT, even though this is not required by law.
We will ensure the vehicle has adequate insurance to protect both you and us.
We will provide breakdown recovery for your use should the need arise.
We will do our utmost to provide a replacement vehicle in the event of a breakdown.
We will deliver a replacement vehicle to you in the event of a breakdown.
We will provide a telephone number where you can reach a member of staff in the event of a question, incident or emergency.
We will not accept responsibility for loss of your property during the rental.
We will not provide a refund or replacement vehicle in the event of an incident, early vehicle return, poor weather, act of God or any other situation outside of our control.
The customer (including any named driver) must be a resident of the UK and possess a full valid UK driving licence.
The customer (including any named driver) must be between the ages of 30 and 75.
The customer (including any named driver) must disclose any penalty points during the booking process and it will be at our discretion if the booking is accepted. Please see the refund policy regarding refund of funds if your booking is not accepted.
The customer (including any named driver) must disclose any medical conditions during the booking process and it will be at our discretion if the booking is accepted.
The customer (including any named driver) must disclose any other relevant driving licence restrictions during the booking process and it will be at our discretion if the booking is accepted.
The customer (including any named driver) must not have any pending criminal convictions.
The customer (including any named driver) must not have had any criminal convictions in the last 5 years.
The customer must meet all criteria set out by our insurers. This criteria can vary but will be checked on the customers behalf by us.
We will use the DVLA licence checking service to verify your licence status. You must use this service to generate a unique code that is to be provided during the booking process.
If for any reason, the customer (including any named driver) does not meet the requirements for insurance, the booking will not be accepted.
Once your booking is confirmed and before your rental, you must inform us via email to email@example.com of any changes to your circumstances, including but not limited to:
- Anything that may affect your ability to legally or safely operate and drive the vehicle.
- A driving ban.
- Points on your license.
- A medical condition not previously disclosed.
- An advancement or change of a medical condition previously disclosed.
If you have any questions about these requirements please contact us via email on firstname.lastname@example.org.
Up to 2 additional drivers can be added to each booking.
All requirements detailed under Driver Requirements will apply to any additional drivers.
The main driver will remain responsible for payment of any surcharge from the pre-authorisation deposit at all times.
For every rental the customer (including any named driver) will need to provide their driving licence to us.
In addition they will need to provide a utility bill dated within the last 3 months that matches the address on the driving licence.
Copies of these documents will be taken and securely stored by us.
Deposit and Payment
Payment of the rental and any other selected option(s) is made in full during the booking process.
Payment can be made online through our booking system or over the phone.
- All major credit and debit cards.
We do not accept cash or cheques.
If additional options are required after the booking process is completed, these can be arranged by emailing email@example.com or via telephone. These must be paid in full when booking.
On the day of your rental, a £1000 pre-authorisation deposit will be taken on a credit or debit card of the main driver. This deposit is to cover any surcharges once the rental is complete such as the fuel surcharge.
The pre-authorisation deposit will be completed during vehicle collection.
The pre-authorisation will not result in your account being debited but is instead a temporary hold of funds. It provides us permission to take this value should it be required.
It is the responsibility of the customer to ensure that adequate funds are available for this pre-authorisation. If the pre-authorisation cannot be taken due to a fault of the customer then the rental will not proceed and the rental will need to be rebooked at a cost of £50.
Whilst every effort will be made to provide the exact vehicle that has been booked for the rental, it may be necessary for us to provide an alternative vehicle of equal or greater specification.
In this eventuality, the customer also has the right to a free rebooking of the rental or issuing of a gift voucher.
It may be necessary for us to refuse rental due to severe weather conditions that would endanger the customer or vehicle. Such conditions include but are not limited to snow, ice, flooding, high winds or rain.
In this situation, we will arrange for the rental to be rebooked or issue a gift voucher for use at a later date.
During the booking process the customer is able to choose the rental duration from:
- 9 hours.
- 24 hours.
- 48 hours.
- Longer (to be arranged on an individual basis).
During the booking process the customer can choose a collection time. This will be the start of the rental and the duration will be from this time. The end time will be shown on your documentation.
If the customer wishes to return the vehicle more than 1 hour before the end time, then you must call us to arrange this.
No refund or credit will be issued for any unused rental duration.
The vehicle must be returned in a reasonable state of cleanliness. If the vehicle requires specialised cleaning or detailing a surcharge will apply.
The customer has unlimited mileage for the duration of the rental.
Insurance cover is only valid until the expiry date on the cover note. If the vehicle is still going to be in the possession of the customer beyond this time, we must be contacted so that the cover can be extended. Failure to do so will result in negligence and the customer may be liable for the total cost of any and all damages to the vehicle and any 3rd parties, as well as any costs incurred by us.
If the customer has not returned the vehicle within the agreed time a surcharge will apply.
If the customer has not returned the vehicle within the agreed time and is not contactable, measures will be taken to ascertain the vehicle location and recover the vehicle. This includes but is not limited to use of location information from the tracker and contacting the police if necessary.
Once we have processed your pre-authorisation deposit, we will conduct a vehicle orientation with the customer (and any named driver) if you have not hired the vehicle from us before.
This will take approximately 30 minutes and start 30 minutes before your rental start time. If you have named drivers please add an additional 10 minutes per named driver.
Please arrive at our premises 30 minutes before your rental start time.
During the vehicle orientation a member of our staff will fill out and have you sign a vehicle inspection sheet. Please see the ‘vehicle inspection’ section.
Once this is completed our member of staff will familiarise you with the vehicle using our vehicle information sheet. This will include keys, operation of doors, fuel filler, bonnet, boot, and roof. Starting the vehicle, operation of controls and any specific factors.
Once you are familiar with these operations, you will drive the vehicle with a member of our staff to ensure that you are comfortable with the operation.
Upon returning to our premises, you will be provided with the vehicle information sheet for your reference and your rental will commence.
The vehicle will be provided with a full tank of fuel.
You must return the vehicle with a full tank of fuel at the end of your rental to avoid a fuel surcharge.
If you return the vehicle without a full tank of fuel the surcharge will apply.
Due to the age and technical limitations of the vehicles the fuel gauges are not always accurate. It is therefore recommended that you do not allow the fuel gauge to drop below ¼ of a tank before refuelling.
Unless specified and documented otherwise by us the correct fuel for vehicles is premium grade unleaded. It is preferable that the customer use Esso Supreme + unleaded fuel where possible due to the 0% ethanol content. Where this is not possible an equivalent premium grade fuel must be used such as Shell V Power or BP Ultimate.
Dash Cam and Tracker
All of our vehicles are fitted with trackers and dash cams for security and insurance purposes.
We will not track the vehicle or customer during the rental. The tracker does have the ability to send data regarding irresponsible driving such as speeding. The tracker will also send an alert if the vehicle is taken outside of the UK. We reserve the right to cancel the booking and ask the customer to safely return the vehicle to us if irresponsible driving occurs. In this situation a refund will not be issued.
The dashcam is set to record automatically throughout the duration of the rental including whilst the vehicle is parked and switched off. This allows for recording of break in attempts or damage whilst the customer is not with the vehicle.
There are forward and rear facing cameras fitted. There is no recording of the internal cabin of the vehicle.
The footage is only accessed in the event of an incident.
This footage protects both you and us in the event of an incident.
You must not tamper with or allow any other person to tamper with the tracker or dash cam at any time or make any other attempt to subvert or block these devices.
At the commencement of your rental a member of our staff will check the vehicle with you. A vehicle inspection sheet will confirm any existing damage or known faults with the vehicle. This must be signed by the customer.
At the end of your rental, the same process will be carried out. If any additional damage has occurred, this will be highlighted and discussed between the customer and our member of staff. This must be signed by the customer.
In the event of an incident, such as an accident, you must contact any emergency services as appropriate and if required, such as the police or ambulance.
Once the situation is under control and you are able to do so, you must call us on the number provided.
The customer will accept full responsibility for any damage caused to the vehicle as a result of negligence. The customer will be responsible for paying any insurance excess incurred by us as a result of negligence.
Do not accept responsibility for the accident to any other party involved. You must collect names and addresses of anybody involved, including witnesses. Photograph the vehicles before moving them, if it is safe to do so.
Secure the vehicle if possible.
In the event of an incident, we will hold your pre-authorisation until the insurers have resolved the issues related to the incident.
If the incident is deemed to be the fault of a 3rd party, the pre-authorisation amount will be returned to you, after our external costs have been calculated.
Upon returning the vehicle, the customer will be required to complete, sign and date an accident report. If this is not possible a verbal statement will be taken and transcribed by us before being signed and dated by the customer. A copy of any report will be sent to the customer.
Surcharges will be taken from your pre-authorisation.
In extreme cases where the surcharge(s) exceed the pre-authorisation amount, we will make contact to arrange payment.
For clarity a summary of any surcharges are below:
- Lost key or keys - £200.
- Returning vehicle without a full tank of fuel - £150.
- Unreasonable state of cleanliness requiring specialist cleaning - £60.
- Damage requiring detailing repair (scratches, etc) - £200.
- Returning the vehicle beyond the agreed time - £50 per hour.
- Smoking or carrying animals - £150.
- Time beyond rental end time - £50 per hour.
- Forcing entry to the vehicle if the keys are locked inside.
- Damage caused by failing to report a fault.
- Damage that requires repair but does not warrant an insurance claim.
- Any fines, parking tickets or other offences that we have to pay on your behalf as well as administrative fees for acting on your behalf. To reduce or avoid these fees please declare any fines, tickets or offences at the end of your rental.
- Loss of income due to a vehicle being damaged due to negligence by the customer. Loss of income will be determined by any bookings made that cannot be fulfilled by us due to the vehicle undergoing repair.
If the customer wishes to change the booking date the following fees will apply:
- Within 48 hours of the rental - £75
- Within 14 days of the rental - £50.
- Within 14-30 days of the rental - £25.
- Within 30 days or more of the rental - no fee.
Whilst every effort will be made to accomodate a rebooking, if the booked vehicle is not available and an alternative is not acceptable, the refund policy will apply.
All change requests must be sent in writing via email to firstname.lastname@example.org.
This agreement and the rental will be immediately terminated by us in the following situations.
You are an individual and:
- Your possessions are seized to pay off debts.
- You declare bankruptcy.
- You are charged with a crime.
- You are banned from driving.
You are a company and:
- It goes into administration, liquidation or face other serious financial difficulties.
- Possessions or assets are seized to pay off debts.
If the agreement is terminated due to the above conditions, we reserve the right to pursue any monies that are owed.
During the booking process you will have the option to choose event cancellation insurance. This is a separate service provided by an independent insurer and will provide a refund if you are unable to attend the rental. We recommend that you take out this insurance cover or obtain your own insurance cover.
If we do not accept the booking for any reason, a full refund will be issued within 5 working days.
If we cancel the booking through no fault of the customer, a full refund will be issued within 5 working days.
If the customer cancels the booking, the following refund policy will apply:
- Within 14 days of the rental - no refund.
- Within 14-30 days of the rental - 50% refund.
- Within 30 days or more of the rental - full refund.
Refunds of pre-authorisation deposits will be within 10 working days of the end of the rental.
Gift vouchers are non-refundable.
Gift vouchers are available from our website.
Gift vouchers are valid for 18 months from date of issue. They can be extended at request and for an administrative fee.
Gift vouchers will be extended by us in the event of extended closure.
Issue and expiration dates are shown on issued gift vouchers.
Gift vouchers are non-refundable.
Lost gift vouchers will not be replaced.
This Agreement shall be governed by and construed and interpreted in accordance with the laws of England and Wales, and the parties submit to the jurisdiction of the courts of England and Wales.
If any provision of this agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this agreement had been agreed with the invalid, illegal or unenforceable provision eliminated.